AT&T hiring Freshers as Staff Associate Technical Support at Bangalore Jan 2014. AT&T Staff Associate Technical Support Jobs for Fresher Graduates at Bangalore Location. Eligible Candidates should apply online.
Company Name: AT&T
Job Role: Staff Associate Technical Support
Work Location: Bangalore
Eligibility: Any Graduate
- Troubleshooting of LAN/ WAN/ Desktop.
- Perform Basic Problem Determination.
- Resolution & Perform Basic Change Mgmt.
- Vendor management as appropriate (opens ticket with vendor and escalate as appropriate).
- Documenting actions in the problem & incident record.
- Contact other support groups or organizations as required.
- Maintain Customer / Account focus.
- Participate in RCA.
- Participate / support Network changes.
- Engage hands and eyes support as required.
- Route call to next level of support as required.
- Engage the recovery management process (Crit sit, NSAM, MI, Executive Alert processes).
- Good Vendor Management & Tech support engagement skills.
- Right judgment level to act faster on incidents & drive towards closure.