AT&T hiring Freshers as Staff Associate Technical Support at Bangalore Jan 2014 | Indian Shout

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AT&T hiring Freshers as Staff Associate Technical Support at Bangalore Jan 2014

AT&T hiring Freshers as Staff Associate Technical Support at Bangalore Jan 2014. AT&T Staff Associate Technical Support Jobs for Fresher Graduates at Bangalore Location. Eligible Candidates should apply online.

Company Name: AT&T

Website:  www.att.com

Job Role: Staff Associate Technical Support

Work Location: Bangalore

Eligibility: Any Graduate

Experience: Freshers

Job Description:

  • Troubleshooting of LAN/ WAN/ Desktop.
  • Perform Basic Problem Determination.
  • Resolution & Perform Basic Change Mgmt.
  • Vendor management as appropriate (opens ticket with vendor and escalate as appropriate).
  • Documenting actions in the problem & incident record.
  • Contact other support groups or organizations as required.
  • Maintain Customer / Account focus.
  • Participate in RCA.
  • Participate / support Network changes.
  • Engage hands and eyes support as required.
  • Route call to next level of support as required.
  • Engage the recovery management process (Crit sit, NSAM, MI, Executive Alert processes).
  • Good Vendor Management & Tech support engagement skills.
  • Right judgment level to act faster on incidents & drive towards closure.

Click Here to Apply Online

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Categories:Software Jobs;Tags: ,

   

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