HCL Infosystems hiring Freshers as Operations Executive Across India Jan 2014

HCL Infosystems hiring Freshers as Operations Executive Across India Jan 2014. HCL Infosystems Operations Executive Jobs for B.E/B.Tech, MBA Freshers Graduates Across India. Eligible candidates should apply online.

Company Name: HCL Infosystems

Website: www.hclinfosystems.com

Job Role: Operations Executive

Work Location: Across India

Eligibility: B.E/B.Tech, MBA

Experience: Freshers

Job Description:

Services Management

  • Responsible for end to end coordination and ensuring smooth flow of operations and ensuring that the support needs as defined by business are met within the desired time frames.
  • Responsible for AMC renewals, generating value added services & upgrading business from existing customers.
  • Ensuring that all calls are received, logged, assigned and closed as per the defined SLA time-frames and reporting formats.

Customer Management

  • Responsible for managing customer escalations, customer problems, account conflict and participates in important negotiations with key customers.
  • Exceedingly achieve customer satisfaction (C-SAT) on all delivery parameters.
  • Through a planned schedule of customer visits, continually looks for opportunities for the sale of HCL Insys Products, Solutions and Support Services.

People Management & Development

  • Responsible for manpower planning, selecting and retaining competitive manpower.
  • Responsible for performance management of the team

Click Here to Apply Online

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