HCL Infosystems hiring Freshers as Operations Executive Across India Jan 2014. HCL Infosystems Operations Executive Jobs for B.E/B.Tech, MBA Freshers Graduates Across India. Eligible candidates should apply online.
Company Name: HCL Infosystems
Job Role: Operations Executive
Work Location: Across India
Eligibility: B.E/B.Tech, MBA
- Responsible for end to end coordination and ensuring smooth flow of operations and ensuring that the support needs as defined by business are met within the desired time frames.
- Responsible for AMC renewals, generating value added services & upgrading business from existing customers.
- Ensuring that all calls are received, logged, assigned and closed as per the defined SLA time-frames and reporting formats.
- Responsible for managing customer escalations, customer problems, account conflict and participates in important negotiations with key customers.
- Exceedingly achieve customer satisfaction (C-SAT) on all delivery parameters.
- Through a planned schedule of customer visits, continually looks for opportunities for the sale of HCL Insys Products, Solutions and Support Services.
People Management & Development
- Responsible for manpower planning, selecting and retaining competitive manpower.
- Responsible for performance management of the team